Privacy Notice (POPIA)

Last updated: 9/14/2026

This notice explains how Tirisano Mmoho Trading collects, uses and protects your personal information in line with the Protection of Personal Information Act, 2013 (POPIA).

1. Information we collect

• Name, email address, phone number, company and address.
• Date of birth (so we can wish you well on your birthday — optional).
• Service preferences, orders and account history.
• Voluntary feedback you submit (reviews, surveys).

2. Why we process it

• To fulfil your orders and provide customer support.
• To send service updates and (where you opted in) marketing and birthday wishes.
• To improve our service through surveys and feedback.
• To comply with legal obligations.

3. Your rights under POPIA

You have the right to access your information, request correction or deletion, object to processing, and lodge a complaint with the Information Regulator. To exercise these rights, contact us.

4. Security

We store data in secure, access-controlled systems. Only authorised staff (max. 12 people) can access the CRM, and access is logged.

5. Retention

We keep your information only as long as needed to provide our services or to comply with legal obligations.

6. Sharing

We do not sell your personal information. We share it only with service providers (e.g. logistics) under appropriate confidentiality terms.

7. Contact / Information Officer

To exercise your POPIA rights or report a concern, contact us via the details on our main website.